Privacy Policy
Last updated: October 2025
Who We Are
Timeless Treatments Ltd (“we”, “our”, or “us”) operates the website www.timeless-treatments.co.uk. We are a registered aesthetics clinic located at 3 Lodge Road, Radcliffe, Manchester M26 1AL. You may contact us by phone at 07971 259263 or by email at info@timeless-treatments.co.uk.
We value your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you interact with our website or book an appointment, we may collect certain personal information to provide our services effectively. This includes your full name, email address, phone number, and any message you send through our contact form.
When booking an appointment, additional information such as your preferred treatment, appointment date, and payment details will also be collected to process your booking securely. If you participate in our loyalty or referral programme, we will store your name and contact details to manage your rewards.
Our website also uses cookies and similar technologies to understand how visitors use the site. This may include information about your device, IP address, and browsing activity, gathered through analytics tools such as Google Analytics and Facebook Pixel.
How We Use Your Information
We collect and use your information to respond to enquiries, process bookings, and manage your appointments. Your contact details allow us to send booking confirmations, reminders, and important updates about your treatment. We may also use your information to improve our services, monitor website performance, and ensure a smooth user experience.
We do not sell or rent your information to third parties. Any data we share is solely for operational purposes related to delivering our services.
Sharing Your Information
To operate efficiently, we work with trusted third-party providers who help us manage certain aspects of our service. This includes BookingPress, which handles our online booking and payment processing, as well as website hosting and analytics providers.
These partners are required to handle your information securely and only use it for the purposes of providing their specific services to us. Some of these providers may store or process information outside the UK or the European Economic Area. When that occurs, we ensure that appropriate safeguards—such as Standard Contractual Clauses—are in place to keep your data protected.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking and payment details are generally kept for up to six years to comply with tax and accounting obligations. Contact and loyalty information are stored for up to two years after your last interaction with us, unless you request that we delete it sooner. When your data is no longer needed, it is securely deleted or anonymised.
Your Rights
Under the UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities or ask us to restrict how your data is used. If you wish to exercise any of these rights, please contact us at info@timeless-treatments.co.uk. We will respond to your request within one month.
Cookies and Tracking
Our website uses cookies to enhance functionality and analyse how visitors use the site. These small text files are stored on your device and can be managed or deleted through your browser settings. By continuing to browse our website, you consent to the use of cookies as described in our forthcoming Cookie Policy.
How We Protect Your Data
We take data security seriously. Technical and organisational measures are in place to protect your personal information from unauthorised access, loss, or misuse. Payment information is processed through secure, encrypted systems provided by our booking platform, and all communications with our website are encrypted via SSL.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this page periodically to stay informed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:
Timeless Treatments Ltd
3 Lodge Road, Radcliffe, Manchester M26 1AL
Email: info@timeless-treatments.co.uk
Phone: 07971 259263